Changes to Equipment Bookings: FAQ

The Chapman Learning Commons is moving towards a first come, first served model for equipment. This will help keep access to equipment more equitable for our many users. Removing advance bookings will also reduce the inconvenience many of our users experience when they arrive to pick up a booking and the item is not physically at the library. 

• Items will no longer be visible on the LibCal equipment booking module. To check whether an item is available, start at the Learning Commons Borrowing Equipment page. 
• Select the category of item you are interested in (e.g., cameras). Click on the image or on ‘See available options here’. 

• Select the specific item you want to find out about (e.g., DSLRs).

• Review the item details and select ‘Availability: Check’. 

• This links you to the UBC Library Catalogue. You may need to scroll down to see the specific item you want.
  1. Check the ‘number of items’. This is the total number of items that the Chapman Learning Commons has.
  2. Check the ‘status’. This tells you how many of these items are checked out or lost, making them unavailable. If the status is ‘available’, visit the CLC Help Desk on Level 3 of the Irving K. Barber Learning Centre to borrow it (during opening hours)
  3. If you are still unsure, you can call the CLC Help Desk during opening hours at 604-827-3909 or ask in person. We are not able to hold or keep items aside for you. 

With the new change, users will be able to log into their library account and renew items they have already checked out. For example, laptops can be borrowed for 24 hours at a time, with the option to renew twice, extending your loan time to 3 days. Some items cannot be renewed, for example, chargers and headphones, because the demand on these items is too high. All renewal and loan time information can be found on the Borrowing Equipment page. 

No items can be borrowed for longer than the standard loan time including renewals. This is to ensure that our first come first served model can provide equitable access to our equipment for all patrons.

How to renew items:

1. Visit the library home page: library.ubc.ca 
2. Click on the ‘Log In’ button on the top right corner of the screen

3. Select ‘My Library Account Login’.

4. Log in using one of two methods:
   • CWL Login: Press the Blue ‘CWL Login’ Button and log in with your CWL username and password. You may need to use Duo Multi-Factor Authentication. 
   • Standard Library Login: Enter your library barcode (found on the back of your UBC card) and your pin. If you forgot your pin, you can reset it using your library barcode and your email address.
     
   • Once you are logged in, you will see all the items you have borrowed. To renew a specific item, select the item and click on the yellow ‘Request Renewal’ button.
     
5. The new due date will be reflected under the column for ‘Due date’.
   • If your item is not eligible for renewal, the attempt will be unsuccessful and an error message will show up. 

Should you have trouble renewing your loans or have any questions about the CLC loan policies and equipment, reach out to clc.assistants@ubc.ca

We welcome feedback and suggestions from our users. Please email clc.assistants@ubc.ca with any comments, questions, or concerns.